Industry: Research

Position: Sales Support Rep.

Job Type: Full Time

Location: New York, NY

Salary: DOE

Visa Sponsor: No

Language: Bilingual in English and Japanese.

Job Description
We are looking for an experienced Sales Support Representative 
who is fully fluent (verbal & written) in Japanese and English 
to coordinate sales support processes, implementations, 
sales support activities and to serve as a liaison between Sales, 
Clients and the Client Services department.  
Our emphasis is on subscription sales of market news, data, 
and syndicated reports to the business, financial, government, 
professional service marketplace.  Our clients are generally industry researchers, 
investment strategists and C-level executives.  
 
The Core Responsibilities
Must be fluent in English and Japanese (verbal and written).
Provide exceptional sales and implementation support to clients by way of on-site, web and telephone with new and existing client base.
Review contracts for accuracy and completeness and submit relevant paperwork to Client Services.
Respond to product and process inquiries from sales and organize interaction with clients and Client Services to provide timelines for solutions.
Document and maintain sales support documentation.
Ensure and update Salesforce as needed.
Provide quality sales support to Account Manager(s) as needed. 
Other duties as required; this list is not meant to be comprehensive of all duties and responsibilities assigned to this position.

Desired Skills & Experience
The Scope Of Experience & Qualifications
1-2 years of comparable sales support experience.
Fluency in speaking, reading and writing in Japanese and English languages required.
Proficient with MS Word, Powerpoint, Excel & Salesforce
Strong customer service orientation
Excellent organizational and administrative skills.
Ability to work independently
Willing and able to work a flexible schedule to accommodate clients’ normal business hours.