Industry: Insurance

Position: Travel Insurance Claims Administrator

Job Type: Full time

Location: Richmond, VA

Salary: 27K-30K

Visa Sponsor: Yes

Language: Must be fluent in Japanese and English.

Description:

To act on behalf of major Japanese travel insurance underwriters in providing Japanese nationals traveling or residing in North and South America with support in procuring appropriate medical care and in filing insurance claims; and to review and adjudicate medical claims in accord with the terms and conditions of the Japanese insurance policy.

Key responsibilities and accountabilities:
1.	Answer calls from Japanese travelers/residents in Japanese according to client-specific service requirements. 
2.	Log information in Japanese and English on calls received and maintain detailed and accurate records. 
3.	Liaise with medical providers to arrange medical treatment and direct billing to company address.
4.	Receive, validate, and review medical claims.
5.	Adjudicate claims according to the terms and conditions of the Japanese insurance policy that underwrites these claims.
6.	Liaise with underwriters’ representatives in Japan regarding adjudication, status, and eligibility issues.
7.	Accurately enter claims information into the claims system.

Requirements:
1.	Japanese language native fluency equivalence.
2.	Command of “keigo” (polite terminology used in customer service environment)
3.	Good verbal and written command of English.
4.	Knowledge and understanding of Japanese travel insurance policy wording and guidelines
5.	Computer and data entry skills.
6.	Letter/fax/email writing skills in English and Japanese.
7.	Team-play attitude.
8.	Attention to accuracy and detail.